TSS partners with Open Lake Technology to help organisations take greater control of regulated communications, bringing together specialist expertise, automation and intelligent monitoring to reduce compliance risk and simplify the management of complex telephony environments.
Open Lake Technology specialises in regulated voice and communications capture. Since 2018, it has supported CIOs, executive leadership and compliance teams in the financial sector, with more than 80 clients and 25,000+ users supported through its technology. Its platform is built to address challenges including communications recording, Level I controls and regulatory requirements such as MiFID II/III and MAR.
Through our partnership, TSS customers can access Open Lake’s automation and compliance capabilities as part of a wider communications strategy, helping organisations move away from labour-intensive manual checks towards proactive, auditable and scalable assurance.
For organisations operating in regulated environments, recording communications is only part of the challenge. Businesses also need confidence that communications have been captured correctly, recordings are usable, policies are being followed and the evidence required for an audit or investigation is readily available.
Open Lake is designed specifically for these compliance-critical environments. Its technology uses open APIs across voice and chat and supports financial trading and back-office environments. It can help organisations address requirements including MiFID II, MAR/MAD II, MAS, ASIC, Dodd-Frank and GDPR, alongside applicable local communications-recording regulations.
By introducing automation, organisations can reduce the operational burden associated with extensive manual compliance checks while gaining better visibility of their communications environment.
Working with TSS and Open Lake can help your organisation:
These capabilities are central to Open Lake’s compliance assurance proposition and are designed to reduce operational burden, IT dependency and compliance overhead.
A key strength of Open Lake is its ability to integrate rather than force organisations into a closed communications environment.
The platform is built using proprietary software and provides open APIs, native MCP architecture and connectors for CRM, OMS and telephony platforms. It can work with existing telephony platforms, UCaaS services and infrastructure, while deployment can be provided through secure SaaS or on-premises environments depending on an organisation’s IT strategy.
Open Lake also supports real-time transcription, analysis and scoring through AI agents, creating opportunities to automate more of the communications assurance process while keeping evidence accessible to the teams that need it.
Technology is only valuable when it works within the realities of your communications environment.
The partnership combines TSS’s communications expertise and customer-focused delivery with Open Lake’s specialist regulated-telephony technology, giving organisations a practical route to improving visibility, automation and compliance assurance.
Rather than treating compliance, telephony performance and adoption as separate challenges, the combination helps organisations build a more joined-up approach, one that can reduce manual effort, identify issues earlier and give compliance and IT teams stronger evidence about what’s happening across their communications estate.
Whether you’re looking to strengthen communications compliance, automate recording assurance, improve visibility across your telephony estate or make better use of communications data, TSS and Open Lake Technology can help you build a more proactive approach.
Talk to TSS about Open Lake Technology and discover how automated communications assurance could work within your organisation.
