TSS is proud to partner with FirmScribe, bringing organisations a powerful and flexible way to capture and archive business communications across the messaging channels their people use every day.
FirmScribe enables organisations to capture communications across iMessage, WhatsApp, Android messaging and WeCom, helping compliance teams address the growing challenge of business conversations taking place beyond traditional email and collaboration platforms.
Modern messaging. Effective capture. A native user experience.
Compliance shouldn’t require employees to abandon the messaging experiences they know and use.
FirmScribe is designed to maintain the native end-user experience while providing organisations with the communications capture they need.
The platform supports both BYOD and corporate devices, with flexible approaches that allow organisations to choose between selective conversation capture and comprehensive device-level capture.
Capture the conversations that matter.
SelectCapture gives the user control over which conversations are captured.
There’s no application to install on the device. The user simply saves a FirmScribe capture contact and includes it in the conversations that need to be archived.
One straightforward approach works across iOS, Android and WhatsApp, making deployment simple while allowing users to retain their familiar messaging experience.
Comprehensive capture for organisations requiring greater oversight.
TotalCapture provides full-device messaging capture, with onboarding tailored to each supported communication channel.
It supports iMessage, WhatsApp, Android and WeCom, with capabilities including HistoricalCapture and ContactFiltering on supported channels.
Captured communications are routed to your chosen archive in a standard format.
Together, TSS and FirmScribe help organisations extend their compliance strategy to the communication channels increasingly used for everyday business.
As communication habits evolve, organisations need compliance technology that evolves with them.
The TSS partnership with FirmScribe gives our customers access to specialist communications capture technology designed around the channels, devices and working practices used today.
Want to understand how FirmScribe could fit into your communications compliance strategy?
Speak to our team about FirmScribe, SelectCapture and TotalCapture, and how the technology can integrate with your existing compliance and archiving environment.
FirmScribe supports iMessage, WhatsApp, Android messaging and WeCom.
Depending on the channel, this can include messages, attachments, media and other communication data. Android capture supports SMS, MMS and RCS, while iMessage capture can include text, attachments, reactions, edits, unsends and group metadata.
Yes. FirmScribe is designed to support both BYOD and corporate-device environments, giving organisations greater flexibility in how communications capture is deployed.
FirmScribe is designed to maintain the native messaging experience.
Users can continue communicating through familiar messaging channels while FirmScribe provides the required capture capability in the background or through the selected capture method.
HistoricalCapture is available on supported channels.
FirmScribe states that historical retrieval can extend up to 12 months prior to go-live, depending on the supported channel and configuration.
Yes. ContactFiltering is available on supported channels, enabling organisations to allowlist or blocklist specific contacts to control what is captured.
Availability varies by channel.
Captured communications can be routed to the organisation’s chosen archive or S3 destination.
FirmScribe uses different capture paths depending on the messaging channel, but brings those communications together at the organisation’s selected destination.
Business communications increasingly take place across mobile and instant-messaging channels, creating new challenges for organisations that need to capture and retain those conversations.
By partnering with FirmScribe, TSS can help customers extend their communications compliance strategy across iMessage, WhatsApp, Android messaging and WeCom, while supporting both corporate and BYOD environments and maintaining the native experience users expect.
