Our Services
NUSO Critical Communications Platform (NCCP)

With NUSO cloud and on-prem systems TSS delivers voice, messaging, contact center, and platform services on a secure, global network—built for small businesses, enterprises, and service providers in over 30+ countries.

With built-in AI automation and insights, NUSO helps business move faster, simplify operations, and connect better.

The solutions are also available as NCCP – NUSO Critical Communications Platform, which is a specially tailored implementation oriented to the needs of operators in control rooms handling engineers and the public in the field. By presenting a single view of all activity by phone, SMS or IVR messages, NCCP allows controllers to give equal priority to all communications concerning a particular incident.

Key Benefits:

• One view of every interaction – bring voice, SMS and IVR communications together in a single operational workspace.
• Real-time coordination – give operators clear visibility of active incidents, priorities and workloads.
• Operator-controlled workflows – prioritise, manage and reassign communications as situations develop.
• Resilient communications – high-availability architecture and failover capabilities help maintain continuity during critical events.
• Improved situational awareness – see operational events and field communications in real time.
• Audit and governance – maintain interaction histories, audit trails and reporting to support operational requirements.
• Integration – Can be integrated with BT TouchPro desktop.