Maintenance & Support

Trading System Support offers a Fully Managed Support service that meets our customer requirements. We have the technical expertise and management structure to maintain all current legacy dealer voice solutions.

With the impendng End of Life Policy being adopted by all manufacturers for the existing market solutions for our customers. This is designed with either those who are looking to replace their existing IT department or don’t currently have one, in mind. The Fully Managed Support service eliminates the need for an IT department of your own, with a dedicated Support Team to handle any IT issues your business may have and your own Business Relationship Manager to liaise with.

Our Managed Support customers may benefit from many services including:

  • Etrali, IPC, BT, Speakerbus, IP Trade
  • IPT & PBX telephony for front and back office coverage
  • Fully trained Dealer Voice engineers with experience in design and integration of all systems
  • 24/7 help desk
  • Currently relocating to 300Sq Mtr Facitiy for wharehousing of our stock worth in excess of £300K
  • Offices in London, NY, and Paris
  • Guaranteed costs savings verses your current provider
  • BT, IPC, Etrali, Speakerbus, IP Trade & Unify
  • IPT & PBX telephony for front and back office coverage
  • Fully trained factory engineers with experience in design and integration
  • 24/7 help desk
  • Hold in excess of £1m in spares including “ready to go” kit with lots more available
  • On-site resource for administration of all your voice systems
  • Based in the heart of the city to meet your response times
  • Full regular health checks of your systems
  • Guaranteed costs savings verses your current provider
  • BT, IPC, Etrali, Speakerbus, IP Trade & Unify
  • IPT & PBX telephony for front and back office coverage
  • Fully trained factory engineers with experience in design and integration
  • 24/7 help desk
  • Hold in excess of £1m in spares including “ready to go” kit with lots more available
  • On-site resource for administration of all your voice systems
  • Based in the heart of the city to meet your response times
  • Full regular health checks of your systems
  • Guaranteed costs savings verses your current provider

All of our support is delivered by a dedicated support team. Your first point of contact would be our highly trained Service Desk who utilise the latest support tools to offer expert telephone and remote support. Should the Service Desk be unable to resolve your issue remotely they will arrange for our highly qualified Field Engineers team to visit your site and resolve the issue.

All of our contracts are built specifically for each individual customer. Some opt to include the cost of callouts whilst others prefer to be charged for them on an hourly basis. This extends to various other features of the contract such as your custom built Service Level Agreements and the hours you can contact us to raise a new issue. Whatever your requirements, we can build a solution to suit you. Our support contracts are made to be as flexible as possible, as we know, one size doesn’t fit all.

Your company will benefit from a dedicated Business Relationship Manager whose primary role is to strengthen the quality of service between us the service provider and you as our client. We like to ensure all of our clients receive the best service possible, so regular contact is key to understanding how you work and improving the service we offer you.

Trading Support Services offers a variey of contract to meet every customer requirments including

Service Types (all with SLA)

  • Time Only
  • Time & Materials
  • Backroom Only
  • 5 days 9-5 excluding Bank Holidays
  • 5 days 7-7 excluding Bank Holidays
  • 24/7

On-Site Response times

  • On-Site Engineer
  • 40 minute
  • 1 Hour
  • 2 Hour
  • Next Working Day
  • Best Endeavors

Additional Options

  • Weekly Service Visit
  • MAC work
  • Spares On-Site

Locations

  • Global reach with the support of partners

 

Our Partners

Dealer Support, office relocation, move change,etrali dealer boards,etrali maintenance,dealer voice
voice recorders, etrali maintenance, etrali spares, nice voice recorder maintenance.