TSS offers a full choice of Annual Maintenance Contracts for all NICE Systems (including Racal/Thales/CyberTtech) recording solutions, as well as a range of other voice recording systems including Red Box, ASC and Mida. We always endeavour to have the highest levels of Accreditation from these manufacturers.
All contracts are tailor-made to suit each customer’s requirements, establishing Service Level Agreements (SLAs), which reflect the cost, response and period of cover.
Support for mission critical recording implementations
Support Options for non critical recording environments
- Fully project managed implementation
- Working hours (Mon- Fri) package
- Add-on modules for additional hours/days to suit
- Pay per call out option
- Choice of response times
- Access to fully qualified service centre telephone operatives
- Dedicated London and Scottish based Service Office
- Full UK Coverage via network of satellite office
- Dedicated Account Manager
TSS offers full UK coverage via the largest team of fully qualified and accredited voice recording specialist engineers, a dedicated customer contact centre, and remote fault resolution.